You’ve been in an injury or your car has experienced some cosmetic/structural damage because of bad situations. Either way, you want the dents, dings and scratches fixed as soon as opportunity. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have the best interest at heart.
Take for instance the recent “Sierra Vista Herald” news report declaring, “Auto repair shops to be checked.” Seems Arizona’s new attorney general is putting a sting operation into effect in the region that will “determine if those in the business of car repair are being honest with their home owners.”
What prompted the need for such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that the cars require expensive add-on services when they actually do not. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s no wonder recognition is being handed out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their own customers’ best interests at heart. Recently, EMC Publishers reported which a “Local auto repair shop [had been] recognized by BBB for its values.”
The auto repair shop was selected by a “panel of judges containing business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in all areas of business by the auto repair service provider secured the win.
One of the ways that they the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective should be getting you back on the road quickly and when using the confidence that your vehicle has been restored meant for complete satisfaction. ICAR Gold class certification also ensures that your auto repair technicians have obtained the highest credentials in the industry to get the job done right.
Another way in which the auto repair shop walked away an issue honor was using the time promote to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative constituents. Watch out for auto body shops that use knock-offs or cheap imitations but charge a fee just slightly lower than a competitor that is committed to sluggish it is . deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in the worry that you’re being ripped off by your auto repair merchant. A reputable car body team focuses on taking that stress out among the process with appreciation of detail from quote, to insurance agency document approvals, right up through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777